Heart Brain Harmony

Group Program - Adults

​Terms, Conditions & Consent Form

1. Definitions

1.1 For the purposes of these terms and conditions Heart Brain Harmony refers specifically to the Heart Brain Harmony - Group Program for Adults.

2. Overview of Heart Brain Harmony

2.1 Heart Brain Harmony is a group coaching program for individuals facing everyday challenges and seeking to improve their overall wellbeing. This program is not a substitute for professional mental health treatment and is not designed to diagnose or treat any clinical mental health conditions.

2.2 Heart Brain Harmony was designed to provide high quality, evidence-based content to individual adults, couples, and parents/caregivers aged 18 and over.

3. Structure of Heart Brain Harmony

3.1 Heart Brain Harmony is an online course delivered in 12 modules to groups of up to 30 participants.

3.2 Participants of Heart Brain Harmony can engage in daily 'Boom Room' Zoom sessions with other members of the program and past program participants for the sole purpose of practicing the Heart-Brain Coherence Techniques taught in the program.

3.3 Course materials provided during the program include but are not limited to handouts, videos, exercises, and any other resources. These are intended for your personal use and development and are not for distribution.

4. Relationship with At The Treehouse

4.1 Heart Brain Harmony is operated by Ms. Ali Haigh and Ms. Alicia Visser. Ms. Alicia Visser is a registered Clinical Psychologist.

4.2 While Ms. Alicia Visser is a registered Clinical Psychologist, the Heart Brain Harmony Program is not a psychology service.

4.3 By consenting to participate in the Heart Brain Harmony program, participants acknowledge that they are participating in a coaching program and are not receiving psychological services from Ms. Alicia Visser.

5. Privacy and Disclosure of Personal Information

5.1 As part of your participation in the Heart Brain Harmony Program, Heart Brain Harmony needs to collect and record information from you.

5.2 A copy of our privacy policy can be found on our website. We request you read and acknowledge your understanding of, prior to signing this document.

6. Technology Requirements

6.1 Heart Brain Harmony is provided online through our website portal and by videoconferencing. You are responsible for the costs associated with setting up the technology needed so you can access online content and participate in video conferencing workshops.

6.2 To access Heart Brain Harmony content, you will need access to a computer, video camera, speakers, and an internet connection as well as a private room or quiet space where you will not be interrupted during the sessions.

6.3 The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used.

7. Conditions of Purchase, Intellectual Property, and Trademarks

7.1 At the Treehouse’s website, its Heart Brain Harmony Program and all content provided within, is the intellectual property of At the Treehouse.

7.2 The reproduction, exploitation, redistribution or use of all or part of any visual, auditory or software element or document from At the Treehouse’s Website or the Heart Brain Harmony Program is prohibited.

7.3 All trademarks, service marks, logos, and trade names displayed on our website, products, and marketing materials (collectively referred to as "Trademarks") are the property of our business or their respective owners.

7.4 You are not granted any rights to use, reproduce, or distribute any Trademarks without our prior written consent or the consent of the respective trademark owner. Unauthorized use of any Trademarks may violate trademark laws and result in legal action.

8. Fees - Upfront Payments

8.1 All fees for services or programs must be paid in full prior to the commencement of the service or program unless an alternative payment plan has been agreed upon in writing.

8.2 All payments are to be made using Stripe through the website payment portal.

8.3 Confirmation of your payment will be sent to you via email upon receipt.

9. Fees - Payment Plans

9.1 We offer payment plans for selected services or programs to provide flexibility for our clients.

9.2 The first instalment of the payment plan must be paid prior to the commencement of the service or program, with subsequent payments automated as per the agreed schedule using Stripe.

9.3 Failure to adhere to the agreed payment schedule may result in suspension of the service or program until the outstanding amount is paid.

9.4 Any incurred charges from financial institutions or Stripe due to missed or late payments are the responsibility of the purchaser.

10. Referral, Termination, Cancellation & Refund Policy

10.1. If, during the course of the Heart Brain Harmony program, the operators determine that issues arise which fall outside the scope of the coaching relationship, participants may be advised to consult with their GP and seek a referral to an appropriate clinician. In cases where it is deemed inappropriate for the participant to continue with the program due to these circumstances, a partial refund of the registration fee may be provided at the sole discretion of the operators of Heart Brain Harmony.

10.2. The operators of Heart Brain Harmony reserve the right to terminate a participant’s registration in the Heart Brain Harmony program at any time if it is considered appropriate and in the best interest of the Heart Brain Harmony Community. In such cases, no refund of the registration fee will be provided.

10.3. At The Treehouse will provide a full refund of the registration fee if cancellation is received more than 14 days prior to the program’s start date.

10.4. No refund will be provided after the commencement of the program, except under the conditions outlined in Part 10.1. However, At The Treehouse offers a Risk-Free Guarantee to Heart Brain Harmony participants. If you complete the full 6-month program in its entirety and do not experience a meaningful shift in your life, you may be eligible for a full refund. To qualify for this guarantee, participants must demonstrate full program engagement, including attendance, completion of all required activities, and adherence to program guidelines. Refund requests must be submitted in writing within 30 days of program completion, along with supporting documentation of participation. At The Treehouse reserves the right to review and determine the eligibility of any refund claim.

11. Liability and Personal Responsibility

11.1 Our coaching program is designed to provide guidance, support, and educational content to help you achieve your personal and professional goals. However, we do not guarantee specific results or outcomes.

11.2 You acknowledge that your progress and success depend on your own efforts, commitment, and follow-through. You are responsible for implementing the strategies and advice provided during the coaching program.

11.3 To the fullest extent permitted by law, our business, its coaches, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your participation in the coaching program, including but not limited to emotional distress, loss of income, or any other losses or damages.

11.4 Our business is not liable for any adverse outcomes resulting from the unsupervised use of course materials. Participation in the program and use of the materials are at your own risk.

11.5 Our total liability for any claims arising from your participation in the coaching program shall be limited to the amount paid by you for the program.

11.6 Our coaching services are not a substitute for professional mental health care, medical treatment, or therapy. If you have any health concerns, please consult with a qualified healthcare professional.

12. Consent to participation in the Heart Brain Harmony Program

12.1 When making a purchase or enrolling in a program through our website, you will be required to confirm your acceptance of these terms and conditions by checking a box indicating your agreement. This action constitutes a legally binding electronic signature, equivalent to a handwritten signature.

12.2 By checking the ‘Terms and Conditions’ box you are stating that you have understood the information in this document about Heart Brain Harmony and acknowledge the following:

 12.2.1 Heart Brain Harmony is a coaching service. Although the Heart Brain Harmony program operator Ms. Alicia Visser is a       registered psychologist, this is not a psychological service and I will not be receiving psychological services, treatment, advice or     therapy in the course of my participating in the Heart Brain Harmony program;

 12.2.2 I have read and understood the At The Treehouse Privacy Policy.